076 250 1872 orders@blubetty.co.za
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Delivery

Blu Betty is an eCommerce shop – we utilise the services of a courier company/Postnet to deliver your order to you. Courier costs within South Africa are:

Overnight delivery is available to certain main areas within South Africa. Should you wish to have your parcel overnighted to you, please WhatsApp 076 250 1872.

We ship internationally through a reputable courier company (rates are quoted on ordering and it takes approximately 10 to 14 working days for delivery – this is over and above the manufacture lead time). International shipping rates do not include any Customs/Duty taxes. Insurance for your parcel ought to be taken out and paid for by yourself – we will itemise the insurance cost when quoting you on the shipping amount. Should you elect to not take out insurance, Blu Betty will not be held liable should your parcel go missing.

Order Tracking

A Waybill Number/Tracking details shall be provided after dispatch.

Payment

Your order will only be dispatched if paid in full.

Ordering

Should we NOT have your shoes in stock and should the note on the Product and Shop page confirm the same you are welcome to ORDER and we will manufacture your selection. There is a lead time of approximately 2-3 weeks. This is available on the website on each product which will clearly guide you through your purchase! You will be asked to pay upfront for your order. The dispatch of stock orders will take approximately 2 to 4 working days from the date that payment is allocated to your invoice.
*Please note that the lead time for the actual delivery of your shoes via courier is over and above this.

Communications and feedback

Blu Betty will be in touch with you via email, telephonically or via WhatsApp should there be any delay or issues relating to the manufacture of your order in which case you are welcome to cancel and elect to receive a refund.

Leather and returns

As with most natural materials, leather by its very nature is organic and contains variances and imperfections in both texture, colour and appearance. These are NOT flaws or faults (and are NOT the basis for a return) but only serve to enhance the unique look and add to the character of your Blu Betty product.

Exchanges

All exchanges “carry” a handling fee of R150 (for main areas) for up to 2 pairs of shoes. This is a contribution towards the logistics involved in arranging collection of your original shoe/s and dispatch of your exchange shoe/s back to you. Should you need to exchange 3 or more pairs of shoes then the exchange handling fee will be R250. For those clients in outlying areas, the handling fee levied for up to 2 pairs of shoes is R200. Should you wish to exchange 3 or more pairs, the handling fee will be R300. Please note that exchanges may only be processed for those orders within 30 days of receipt of your Blu Betty’s.

The cost of international exchanges will be quoted individually. Should you wish to exchange your Blu Betty’s, please email click on the below link to log your exchange online; https://stage.blubetty.co.za/view-our-product-returns-and-exchanges/
PLEASE NOTE THAT ALL ITEMS PURCHASED AS PART OF OUR FLAW SALES, WHETHER ONLINE OR IN A MARKET ENVIRONMENT, ARE FINAL SALE ITEMS AND DO NOT QUALIFY FOR A REFUND. EXCHANGES FOR THESE ITEMS CAN BE ARRANGED.

Refunds

Refunds will be effected to the value of the shoes being returned to Blu Betty, less a R160 handling fee for the collection thereof if you are returning 2 pairs of Blu Betty’s. Should you need to process a refund on 3 or more pairs then the handling fee for your exchange will be R250. The refund will be processed via the payment platform selected to pay for your order ie. Payfast, Zapper, Snapscan, Ozow, PJN, EFT and only once the shoes are back in hand with Blu Betty. Refunds will not be processed for shoes that show any measure of wear and must be effected within 14 days from the date of receipt of your order. Please note that the items being returned for a refund MUST be returned to Blu Betty in their original packaging. Any items that are returned to Blu Betty and are damaged due to inadequate protective packaging will NOT be liable for the processing of the refund. Repeat returns and refunds for more than 2 pairs of shoes will warrant a higher handling fee. For further assistance regarding the collection of your Blu Betty’s for a refund please email exchanges@blubetty.co.za. Please be advised that Gift Vouchers are non-refundable.

Warranties